|
|
DTEK /Phaseone End User Support Policy As part of Phase One’s World Wide Dealer network, Dtek provide first line support for all their customers. We aim to provide a fast, efficient and courteous response to all our customers, ensuring you of the best resolution to your issue. Dtek can provide additional services such as training, extended warranties, upgrades, and many other services that will add value to your Phase One investment. Digital camera back repairs should always be handled through the dealer network. In addition to support through Dtek, you can also take advantage of Phase One’s wide range of online support tools at: http://support.phaseone.com These are available 24/7 FAQ, Tutorials & Documentation The FAQ is a collection of the most frequently asked questions and answers. Use the FAQ as the first and best place to find answers on many technical questions. If you are seeking more detailed information about Capture One, Portrait One, or our Digital Backs, you can download user guides and manuals & watch online tutorials here. Knowledge Base Phase One's searchable Knowledge Base at http://support.phaseone.com will provide detailed answers to many of your questions. This ‘self-service’ site is free of charge and available to all Phase One owners. Capture One On-line Support Forums On Phase One’s official support forum you may share your experiences and get assistance from other Phase One owners. Phase One’s Technical Support team moderate the forum. On-Line Support You can contact Phase One Technical Support directly by creating an on-line support case on http://support.phaseone.com Phase One Technical Support will do it’s best to answer your question as quickly as possible. Guaranteed response times: Digital back end-user - 8 Business hours Capture One end-user - 24 Business hours. Technical Support opening hours are: 7.00-23.00 (Central European Time) or 1.00am – 5.00pm (Eastern Standard Time) Mondays to Fridays. CLASSIC AND VALUE ADDED Below you can see the differences between a Classic and a Value Added Phase One Digital Camera Back offering. Classic Warranty This is the Standard 1 Year Return to Base Warranty. Covers parts & labour only but is subject to return carriage costs. Value Added Warranty Extends & enhances the Classic Warranty to 3 years from point of purchase. In addition to cover for parts & labour, Phase One will endeavour to ship a loan unit of comparable quality to you within 1 working day, should your unit require service. You are free to use the loan unit for as long as your digital back is away |
DTEK Support |